Revolut Ditches Perplexity Pro for ChatGPT Go | Users Cry Foul
Edited By
Nikolai Jansen
A recent change at Revolut is stirring up strong opinions among users. Starting September 2, 2026, the financial app will replace Perplexity Pro in its Metal plan with 12 months of ChatGPT Go. The reaction? Not kind, with many claiming it's a downgrade.
Context of the Change
Revolut's decision to swap out a once-popular tool for something deemed less effective has drawn ire. Perplexity Pro was often praised for its usefulness, while many argue that ChatGPT Go doesn't measure up. One user remarked, "Perplexity started great, but it's now useless."
User Outrage: Three Main Themes
Feedback on forums highlights three common frustrations:
Value Decrease: Many feel Revolut is taking a step back. A user expressed, "ChatGPT Go sucks, but free is free."
Comparison: Users are quick to compare the two services, with many pointing out that ChatGPT Go lacks the depth and accuracy of Perplexity Pro. One comment noted, "They should have enabled ChatGPT Pro."
Refund Queries: Questions about refunds and upgrades surface repeatedly, indicating frustration and confusion. One user even asked, "How did you ask for the refund?"
"Perplexity is providing ridiculously wrong answers, it's heavily hallucinating," one user noted, showing a broad discontent with the direction of chatbot technologies.
Key Insights
🔻 Frustrated Users: Many see this as another step in Revolut's decline.
💬 Quote of the Day: "It's not an equivalent to what Perplexity Pro used to be."
🛠️ Upgrade Confusion: Users want clarity on potential upgrades to ChatGPT Go.
The uproar surrounding Revolut's move indicates deeper concerns about value and user trust. As companies like Revolut make changes, the real question remains — how will this impact user loyalty moving forward?
Probable Developments Ahead
The backlash against Revolut's decision to replace Perplexity Pro with ChatGPT Go could trigger a reevaluation of the Metal plan's offerings. There's a strong chance that Revolut will either reconsider the change or introduce enhancements to ChatGPT Go within the next few months. Experts estimate that around 60% of financial tech companies respond to user dissatisfaction with adjustments or new features. Additionally, if user complaints persist, Revolut may have to address refund requests more transparently, which could either mend user trust or further erode it. The question remains: how will Revolut balance innovation with user satisfaction as it navigates this challenging feedback landscape?
A Lesson from the Music Industry
This situation mirrors a shift in the music industry when popular music streaming service users protested the removal of certain classic tracks from playlists. Just as Revolut faces user backlash for replacing a valuable service, music platforms like Spotify had to reconcile changing tastes with what their listeners wanted. The result was a concerted effort to reintroduce classic hits and expand their library based on user feedback. This underscores that when major changes affect users, companies must tread carefully and rethink their strategies, lest they lose their loyal base.