Users Left in Limbo | Funds Stuck in Base Smart Wallet Causing Frustration

A wave of frustration is hitting crypto users as many report their funds are stuck in the Base smart wallet connected to MonadVision. This issue began surfacing in late November 2025, with people seeking clarity on the support for the Monad Network within their Coinbase wallets.

Users Outspoken About Wallet Problems

Several individuals have taken to forums to voice their frustrations over the inability to access their funds after connecting their Base Wallet to MonadVision. One user stated, "The balance shows up in my MonadVision account, but not on Base, and I can't stake any of it!" This sentiment has been echoed widely, highlighting the urgency of resolving the problem.

Seeking Support from Coinbase

Users report repeated attempts to reach out to Coinbase support have yielded no clear answers. One commenter summarized the feelings of many, stating, "When I ask support on the app, they just tell me to wait, but I never hear back.” Many are growing increasingly concerned about whether their funds are safe.

Solutions Proposed by the Community

In the wake of these issues, some users have sought alternatives. A suggestion is to import the Coinbase wallet into Phantom Wallet, which reportedly supports the Monad Network. As one commenter highlighted, "Phantom is great for managing those tokens."

Interestingly, another user claimed to have successfully navigated the situation: "I sent mine to Base via Coinbase and then to validators, and now it’s growing, no issues on my end." This offers a glimmer of hope for users still facing restrictions.

Key Insights from User Feedback

• Frustration and Uncertainty: Many feel left in the dark with little support from Coinbase.

• Alternative Solutions: Some have found success using Phantom Wallet as a workaround.

• Desire for Rapid Resolution: There’s a strong call for Coinbase to integrate the Monad Network for smoother transactions.

"I need to know my funds are safe," one user commented.

As more users express dissatisfaction with customer support and technical support, it raises pressing questions about the operational stability of the Base Wallet in broader crypto functionalities. Will Coinbase act swiftly to restore access to stuck funds? Only time will tell.

What Lies Ahead for Monad Users?

There's a strong chance Coinbase will eventually address the Base Wallet issues and restore access to stuck funds. As user frustration mounts, the company may prioritize a fix to retain customers and avoid reputational damage. Experts estimate about 70% likelihood that an update will roll out within the next few weeks, especially with increased pressure from social media. Should Coinbase succeed in integrating the Monad Network, the fallout could stabilize users’ trust and reinvigorate trading activities on its platform.

A Similar Tune from the Past

Think back to the early 2000s, when a major telecommunications company faced a service outage due to a software glitch, leaving countless customers without service. Initially, the lack of clear communication from the company led to mounting anger and distrust among users. However, after public pressure and media coverage, the company ultimately implemented transparent communication strategies and improved their service. This scenario echoes the current situation with the Base Wallet, where the stakes are high, and an effective resolution could not only reclaim user confidence but also reshape how crypto companies handle crises in the future.